Privacy Policy

Privacy Policy of Sabziwale

Last Updated: 31 October 2025

This Privacy Policy (“Policy”) explains how Sabziwale (“App,” “we,” “our,” or “us”) collects, uses, shares, and protects information when you use our mobile application (“App”) and related services (collectively, the “Service”).

By downloading, installing, or using the App, you agree to the practices described in this Policy. If you do not agree, please do not use the App.

1. Purpose and Scope

This Policy describes how we handle personal and non-personal information of users (“you” or “your”) who use our App to browse, purchase, and receive delivery of fruits, vegetables, and related items.

It applies to all users, including customers, delivery personnel, and visitors who interact with the App.

2. Information We Collect

We may collect the following categories of information:

A. Personal Information

Information that can identify you as an individual, such as:

  • Full name

  • Contact number

  • Email address

  • Delivery and billing address

  • Account username and password

  • Payment details (processed via secure third-party gateways; we do not store card or UPI data)

  • Any information voluntarily provided during your use of the App.

B. Non-Personal and Technical Information

  • Device information (model, OS version, identifiers like Android ID)

  • IP address and network information

  • App usage data, interaction patterns, and performance logs

  • Crash reports and analytics data

  • Advertising identifiers (e.g., Google Advertising ID)

C. Sensitive Personal Data (if applicable)

Financial information or authentication details provided voluntarily (e.g., payment gateway tokens) will be handled with strict security and lawful processing.

3. How We Collect Information

We collect information in the following ways:

  • Directly from you when you register, place an order, or contact us

  • Automatically through cookies, analytics tools, and device interactions

  • From third parties (e.g., payment gateways, Google Play Services, Firebase)

By continuing to use the App, you consent to this collection and processing.

4. Use of Collected Information

We use your information to:

  • Process and deliver orders

  • Provide customer support and service updates

  • Verify user identity and prevent fraud

  • Improve app functionality and user experience

  • Conduct analytics and performance measurement

  • Send promotional offers and notifications (only with your consent)

  • Comply with legal obligations

5. Sharing and Disclosure of Information

We may share limited information with:

  • Third-Party Service Providers, such as:

    • Google Play Services

    • Firebase Analytics and Crashlytics

    • AdMob (for displaying relevant ads)

    • Payment Gateway Partners

    • Delivery and logistics partners

These entities are bound by confidentiality and data protection agreements and may use information only as needed to provide their respective services.

Advertising and Analytics

We may share certain technical or usage data with AdMob for personalized or contextual advertising and with Firebase for analytics.
You can manage or opt out of personalized advertising by visiting your Android settings → Privacy → Ads → Opt out of Ads Personalization.

Legal Requirements

We may disclose data to comply with lawful requests, government regulations, or court orders.

Business Transfers

If the App or its assets are acquired, user data may be transferred under strict confidentiality and applicable laws.

6. Location Data

If you grant permission, the App may access your location to:

  • Facilitate delivery to your address

  • Estimate delivery time and show nearby delivery zones

We do not collect or track location data in the background unless required for active delivery tracking (and only with user consent).

You can disable location permissions at any time in your device settings.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Authenticate users

  • Save preferences and cart items

  • Measure app performance and usage

You can disable cookies through your device or browser settings, but some features may not function properly.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse.
While we employ industry-standard measures, we cannot guarantee absolute security due to the nature of the internet.

9. Data Retention

We retain personal data only as long as necessary to:

  • Complete transactions, fulfill orders, or comply with legal obligations

  • Resolve disputes or enforce agreements

After that, we securely delete or anonymize data.

10. User Rights

You may:

  • Access, review, or request a copy of your personal data

  • Correct inaccurate or incomplete data

  • Withdraw consent for certain processing

  • Request deletion of your account or data

  • Object to specific types of data use (e.g., marketing)

To exercise these rights, contact us using the details provided below. We will respond within a reasonable time as per applicable laws.

11. Account and Data Deletion

You may request permanent deletion of your Sabziwale account or associated data by contacting us at the email below or through the in-app “Delete Account” feature (if available).
Once verified, we will delete or anonymize your data, except where retention is required by law (e.g., for accounting or fraud prevention).

12. Children’s Privacy

This App is intended for general audiences and not for children under 18 years.
We do not knowingly collect personal data from minors. If such information is discovered, we will promptly delete it.

13. Cross-Border Data Transfer

Your data may be processed or stored on servers located outside India by third-party service providers such as Google or Firebase. Such transfers comply with applicable data protection laws and contractual safeguards.

14. Your Consent for Advertising Identifiers

We may use your Google Advertising ID to serve relevant advertisements.
You can reset or disable this ID at any time in your device’s Privacy → Ads settings.

15. Updates to This Policy

We may revise this Policy periodically. Any changes will be updated within the App and at our official privacy policy URL.
We encourage you to review it periodically for the latest information on our practices.

16. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact:

Email: dev.sabjiwale@gmail.com
Website: https://sabziwale.in/
Privacy Policy URL: https://sabziwale.in/home/privacy-policy